July 2014 – AGD Support

Aging & Disability for Professionals - Serving Massachusetts Older Adults and People with Disabilities

User Support for AFC & GAFC Determinations in Massachusetts SIMS Announcements, User Guides, How-to, Training Materials, and more

Change to Process for Workflow-based File Attachment

By Posted on July 25, 2014Posted in How-to

The steps that follow describe the AFC/GAFC provider's Workflow Tasks for attaching files to a consumer record in SAMS. Note that only the workflow tasks for File Attachment are changed as of July 30 (this is either 2 or 3 tasks, depending on whether AFC or GAFC). The workflow tasks for [Create Enrollment] and [Create […]

Delete Temporary Internet Files

By Posted on July 8, 2014Posted in How-to, Troubleshooting

This write-up describes a useful practice, part of a recommended slate of routine tasks to keep SAMS working smoothly. Also, if you report an issue with SAMS, AGD.Support will request you (or the user) perform this task as part of basic troubleshooting.

Month: July 2014