User Support for AFC & GAFC Determinations in Massachusetts SIMS Announcements, User Guides, How-to, Training Materials, and more
The Notification is a scanned document that is visible in the consumer’s File Attachment section. Navigate to the consumer’s File Attachment tab. Identify the desired attachment on the list of File Attachments. [Right-click] on this document to display the sub-menu. Select [View Attachment], not “open”.
On Apr 15, 2015, an AGD point-person wrote: Hello, The Dashboard is blank, no information is showing on "Not started, "waiting, In progress, and "complete" Coastline confirmed 2 consumers approved but not showing up anywhere on the dashboard. Currently submitted 3 consumers. The consumers are: <SNIP!>The Dashboards are intended as a convenience only and not […]
This write-up describes what to write & include in your email to AGD Support. If you need help using SecureMail to view or send an encrypted email, see How to send a secure email to AGD Support. 1. Send it using SecureMail. Login to the SecureMail portal: https://ppsecuremail.state.ma.us/encrypt . Make sure to send it to AGD.Support@massmail.state.ma.us (don't […]
First, make sure that AGD Support team is aware that your organization needs to identify a new Point-person. If necessary, notify the AGD Support team that of a new AGD Point-person via email. Once notified, AGD Support will send a secure email: this is the invitation to register. The prospective AGD Point-person will receive the […]
Download this (pdf) Note: These instructions work only for users whose email address is registered with SecureMail. See the instructions on how to register. The SecureMail portal is similar in functionality to other web-based email systems such as hotmail or gmail. A user opens a web browser, logs in and composes & sends a new message. […]
This link accesses a narrated presentation of the new AGD process, step by step. You may be prompted to click "OK" to download the presentation after clicking the link. AGD Step by Step Presentation
The steps that follow describe the AFC/GAFC provider's Workflow Tasks for attaching files to a consumer record in SAMS. Note that only the workflow tasks for File Attachment are changed as of July 30 (this is either 2 or 3 tasks, depending on whether AFC or GAFC). The workflow tasks for [Create Enrollment] and [Create […]
This write-up describes a useful practice, part of a recommended slate of routine tasks to keep SAMS working smoothly. Also, if you report an issue with SAMS, AGD.Support will request you (or the user) perform this task as part of basic troubleshooting.
If you have trouble accessing SAMS, your Support representative may ask you to Refresh Silverlight. While it is easiest to do this within SAMS, the technique described here is equivalent to Refresh Application Resources.
Sometimes, while troubleshooting a technical issue, AGD Support staff will ask you what browser version and Operating System (OS) is installed on the User’s computer.