New User Checklist – Account Set up & Practice
One page checklist to help new users walk through initial login and AGD process Download Account Setup & practice checklist – v02
Group 2 Providers: Communication from AGD Support 6/23/15
The following email was sent to Group 2 AFC/GAFC providers on 6/23/15. It contains important information about the upcoming AGD training webinar, and details on required action items for all Group 2 providers. _________________________________________________________________ You are receiving this message because you are confirmed as a Point-person for your AFC/GAFC provider organization. Please ensure that all […]
Avoiding & Handling Duplicate Consumers in SAMS
As you may know the creation of duplicate consumer records in the SAMS database can cause unnecessary delays for an AFC/GAFC submission. Click the link below for details on how to avoid them. Download AGD – Avoiding & Handling Duplicate Consumers
AGD 101
This page is intended to answer the most basic user support questions for AGD users, that is, SAMS users who perform AFC / GAFC Determinations. Topics Password Problem Who Can I Call or Email? How Do I …? Password Problem Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam accumsan ex eu orci tincidunt volutpat. […]
Do Not Password Protect Your Assessment!
AGD providers, there is never a reason to password protect your MDS assessment, and doing so will result in determination delays. To remind users about this, a pop up message has been added that will appear if a user enters a password before creating their assessment. It instructs the user to reopen and remove the […]
Latest AGD Announcements – Updated 9/15/15
Weekly support webinars for Group 2 users have been discontinued. Please consult the user guide for process guidelines, and view the recorded training webinar for a detailed overview. Thank you!
Determination is complete – how do I view & print the eligibility notice?
When Coastline has completed an Initial Determination and set the status of the Activity & Referral to complete, they attach a document scan of the Eligibility Notification. You can view the scanned notice as follows: Step 1: Open the consumer record. There are several ways to view a consumer record: you may view an Activity & […]
Portal Security Update, with browser update instructions
Greetings, Harmony will be implementing security updates on both Wednesday April 22nd & Sunday April 26th. These updates will affect users who currently use the Vista Operating System or who use Google Chrome or Internet Explorer as their internet browsers for all Harmony applications including SAMS, Provider Direct, Omnia Interviewer, Ombudsmanager, and Harmony for APS. […]
Help! Coastline cannot open my passworded assessment
Your initial determination request will be set to a WAITING status if you apply a password to an assessment. Your password would prevent Coastline from viewing the MDS. Assessment passwords are unnecessary in the secure environment of SAMS, and will slow down the clinical review of your consumer.
Printing Coastline Determination Notice
The Notification is a scanned document that is visible in the consumer’s File Attachment section. Navigate to the consumer’s File Attachment tab. Identify the desired attachment on the list of File Attachments. [Right-click] on this document to display the sub-menu. Select [View Attachment], not “open”.