AGD – Practice Checklist
User account set up and AGD process practice checklist for new AGD users. Download AGD – Practice Checklist v1.0 (pdf)
Updated Schedule — Group 1 Kickoff & Implementation
Expired. This post relates to Group 1 Providers only This message was sent on Oct 9, 2014 to primary AFC & GAFC program contacts based on OLTSS record, and AGD Point-persons identified to that date. Updated Oct-23 with Harmony technical baseline document as PDF download, to be used in Action Item #4 below. Updated […]
Providers’ User Guide Updated
A new edition of the Providers' User Guide has been published, v1.5.2. The Guide is available at the User Guide page, the permanent location for the most up-to-date version. NOTE: we expect to release another edition soon, with further refinements.
Change to Process for Workflow-based File Attachment
The steps that follow describe the AFC/GAFC provider's Workflow Tasks for attaching files to a consumer record in SAMS. Note that only the workflow tasks for File Attachment are changed as of July 30 (this is either 2 or 3 tasks, depending on whether AFC or GAFC). The workflow tasks for [Create Enrollment] and [Create […]
Delete Temporary Internet Files
This write-up describes a useful practice, part of a recommended slate of routine tasks to keep SAMS working smoothly. Also, if you report an issue with SAMS, AGD.Support will request you (or the user) perform this task as part of basic troubleshooting.
Delete Silverlight Cache (outside of SAMS)
If you have trouble accessing SAMS, your Support representative may ask you to Refresh Silverlight. While it is easiest to do this within SAMS, the technique described here is equivalent to Refresh Application Resources.
Reporting your browser information
Sometimes, while troubleshooting a technical issue, AGD Support staff will ask you what browser version and Operating System (OS) is installed on the User’s computer.
Kickoff Meeting Presentation
Expired. This post relates to Group 1 Providers only Here's the presentation from yesterday's kickoff meeting. Thanks for coming! The presentation is available in PowerPoint and PDF formats. Download AGD – Pilot Kick-Off – June 17, 2014 presentation (PPT) (pdf).
User Guide – AFC & GAFC Providers
This User Guide is the key reference for AGD Providers using SAMS to submit consumers’ assessment data & documents for Coastline’s review & eligibilty determination. The most recent version of the Provider User Guide will be always be available at this URL, so bookmark this page. Download User Guide for AGD Providers – v1.6.6 – […]
What are the technical requirements for SAMS-3?
SAMS-3 is a web-based application that is accessed with a web browser, such as Microsoft Internet Explorer or Firefox. You must be connected to the internet when working in SAMS. The technical requirements for SAMS-3 can be found on the Harmony Customer Portal page (after user login). The documentation is found towards the lower left […]