AGD Support

Group-1 Go Live Date is Wed April 1st, 2015

By Posted on March 11, 2015Posted in Group 1

Expired. This post relates to Group 1 Providers only This email was sent to all Group 1 Point People on Tuesday, March 10, 2015. Hello AGD Group 1 Point People, At our weekly webinar this morning, we reviewed the timeline for Group 1 AFC/GAFC providers to go live with the new AGD process. This […]

Chat Transcript, January 6, 2015

By Posted on January 8, 2015Posted in Chat Transcripts

This chat transcript is primarily a real-time document from the webinar. This discussion was re-organized by theme; and some responses were clarified by AGD Support staff after the webinar’s conclusion. User Accounts

Webinar Chat Transcript – Dec 16, 2014

By Posted on January 6, 2015Posted in Chat Transcripts

This chat transcript is primarily a real-time document from the webinar. This discussion was re-organized by theme; and some responses were clarified by AGD Support staff after the webinar’s conclusion. Training suggestion – “hands on” Viewer 12 @ All: Like many, I'm more of a visual learner. Is it possible at some point to conduct a […]

Webinar Chat Transcript, Dec 9, 2014

By Posted on December 12, 2014Posted in Chat Transcripts

Attendees Last names redacted. Viewer 28@All: Gabriel House, Pat J AGD.Support@all: hi everyone, Jim O here

Webinar Chat transcript, Dec 2, 2014

By Posted on December 12, 2014Posted in Chat Transcripts

Attendees Last names redacted. AGD.Support@All: hi everyone Viewer 2@All: Melissa, UCP of Berkshire County Viewer 4@All: Nancy OCES-AFC

Prompted to install silverlight, but it’s already installed

By Posted on December 9, 2014Posted in Browser & Computer Setup, Technical, Troubleshooting

Issue: Silverlight is installed on my computer, but when I click on the SAMS link in the Harmony portal I am prompted that I need to install Silverlight (screenshot 1).

Supported Operating System & Browser Matrix

By Posted on December 9, 2014Posted in Browser & Computer Setup, Reference, Technical

Source: Harmony Computer Configuration Requirements – July 2014 – SAMS, available on the Harmony Portal under Application Support Resources. Details below are accurate as of publish date, please verify any details or questions irectly on the Harmony portal. Supported & Certified Combinations of Browser & OS The following table illustrates the Operating System & Internet Explorer browser […]